This document contains General Terms under which FASHION HOUSE ELENA HRISTOVA provides services to ITS CLIENTS through Online shop These conditions bind all users. By clicking the "BUY" button the client agrees  to, fully accepts and obliges to these Terms and Conditions. The products on the website do not represent a legally binding proposal but rather are a demonstration online catalog describing the product range of FASHION HOUSE ELENA HRISTOVA. By clicking on the "BUY" button, the users agree to buy the products in their cart. This action has a legally binding force. The client receives confirmation of the order and by receiving this confirmation, the contract is deemed to be concluded. FASHION HOUSE ELENA HRISTOVA reserves the right to cancel the delivery of a confirmed order, in case of unavailable goods. In case of ordered products being out of stock, during the next business week FASHION HOUSE ELENA HRISTOVA notifies its client about the unavailability by contacting the client's e-mail address or phone number. In case a transfer to the merchant's account is completed, the client will be able to choose between a refund, a cancellation of the order or a substite order. The contract language is Bulgarian and the payments will be made in Bulgarian levs without VAT.


The customer bears the full risk of damage / loss of the goods upon delivery. Immediately upon handing the products to the courier, FASHION HOUSE ELENA HRISTOVA frees itself of the risk, which is transferred to the client. FASHION HOUSE ELENA HRISTOVA is not responsible for delivery delays in case, the delay is due to the courier or other supplier. Upon delivery of the product it must be carefully examined by the client for any potential damages and immediately reported to FASHION HOUSE ELENA HRISTOVA. In the event that damages are found to have been incurred during transportation, FASHION HOUSE ELENA HRISTOVA is not to be held responsible for warranty service of this item. In case FASHION HOUSE ELENA HRISTOVA has given in writing a specific date and time for delivery, the statement is binding. In the case of wrong or incomplete address, contact person or phone being given by the customer during order placement, FASHION HOUSE ELENA HRISTOVA is not bound by any obligations to complete the order.

When the goods are handed over, the client or a third party must sign the accompanying documents. A third party is considered every person, who is not the owner of the request, but accepts the goods being delivered and is on the address specified by the client. Upon refusal to receive the goods, except in the cases described below, the refusal shall be considered unfounded and the client is to be held responsible for the costs of delivery and returning of the goods. In case the client can't be found in the delivery period on the provided address or if there is no access and correct conditions for handing over the goods in this time period, FASHION HOUSE ELENA HRISTOVA frees itself of the obligation to deliver the ordered products.


The prices listed on the website include packaging and transportation to a customer's address. The transportation within the territory of Republic of Bulgaria is free. In case the goods are to be delivered outside of the territory of Republic of Bulgaria, the client is obliged to pay all customs or other taxes related to the exports.


The customer has the opportunity to review and upon registration to order the goods listed on the Internet store The customer has the right to be informed about the status of his order. The Customer is solely responsible for the protection of his or her username and password, as well as for all actions performed by him / her or by a third party using the username and password. The user is obliged to immediately notify FASHION HOUSE ELENA HRISTOVA about every case of unauthorized access by using his username and password and whenever there is a risk of such use. The customer is obliged to pay the price of his order in the manner specified on the website The customer is obliged to indicate a correct and valid phone number, delivery address and e-mail address, to pay the price of the goods, to pay the delivery costs, when it is not free and to provide access and opportunity to receive the goods. In the event that it is not stated anywhere that the delivery is free of charge, it shall be deemed to be gratuitous.


THE MERCHANT has no obligation and the objective ability to control the way users use the services provided. THE MERCHANT has the right, but not the obligation to retain materials and information located on the server at THE MERCHANT has the right to terminate, suspend or change the services provided in relation with the use of the site at any time without notice to the customer when the latter uses the services in breach of these terms and at the discretion of THE MERCHANT. After completion of the payment, THE MERCHANT obliges to transfer to the customer the ownership of the goods being purchased, to deliver on time the goods being purchased, to check for technical condition each item before sending it (if this is possible without breaking the integrity of the package). THE MERCHANT has the right to collect and use information pertaining to his clients, whether registered or not. The information under the previous article may be used by the MERCHANT, except in the event of express disagreement of the User sent to the following email: THE MERCHANT collects and uses information to improve the services offered. All the purposes for which THE MERCHANT will use the information will be in compliance with the Bulgarian legislation, applicable international acts and good manners. THE MERCHANT is not liable for not performing its obligations under this contract in the events that THE MERCHANT has not foreseen and was not obliged to foresee - including occasional events, problems in the global Internet network and in the provision of services outside the control of THE MERCHANT. THE MERCHANT has the right to install cookies on users' computers. Cookies are text files that are stored on the user's hard disk and allow users to recover information identifying and allowing tracking of their actions, the websites they visit, the hyperlinks they use, the information they use and write and others.


FASHION HOUSE ELENA HRISTOVA guarantees to its clients the confidentiality of the provided information and personal data. The latter will not be used, disclosed or brought to the attention of third parties except in the circumstances and under the conditions set forth in these General Terms and Conditions. FASHION HOUSE ELENA HRISTOVA protects the personal data of the client, which are known to him when filling in the electronic form for making an application for purchase, this obligation is dropped in case the Clienthas provided false data. Subjecting to applicable laws and clauses of these Terms and Conditions, THE MERCHANT may use the Client's personal data solely for the purposes of the Agreement. Any other purposes for which the data will be used will be in line with Bulgarian legislation, applicable international instruments, Internet ethics, moral rules and good manners. FASHION HOUSE ELENA HRISTOVA undertakes not to disclose any personal data about the Client to third parties - state authorities, commercial companies, individuals and others, except in the cases when the client has given the explicit written consent, the information is requested by state bodies or officials , which, under current legislation, are entitled to request and collect such information. THE MERCHANT is obliged to provide the information under the law. AMENDMENTS The General Terms and Conditions may be changed at any time by THE MERCHANT who is also entitled to change the characteristics of the services provided and these General Terms and Conditions and on the basis of changes in the legislation. FASHION HOUSE ELENA HRISTOVA undertakes to notify the User of the changes to the General Terms and Conditions and to publish a notice on a prominent place on their website and give them sufficient time to get acquainted with it. By the given deadline, if the User does not claim to reject the changes, he / she shall be deemed bound by them. In the event that the User declares dsiagreement in the given time, FASHION HOUSE ELENA HRISTOVA has the right to immediately suspend or terminate the provision of services to the User. TERMINOLOGY "User / Client" means anyone who has loaded the website on his / her computer. "Order" means the selected goods and all other attributes related to the delivery and payment of the goods by the client. The internet store is owned by THE MERCHANT - FASHION HOUSE ELENA HRISTOVA. All disputes between the parties are resolved in a spirit of understanding and goodwill. In the event that consent is not reached, any unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes concerning the completion of gaps in the contract or its adaptation to new circumstances, will be resolved by the competent court of registration of THE MERCHANT, in accordance with the Bulgarian legislation.